RETURNS & REFUNDS POLICY

1. THE “INTEGRITY GUARANTEE”

At Box Voyage, we pride ourselves on transparency. Unlike traditional liquidation companies that reseal returns or hide damage, we operate with a “Manifest of Truth.” If we say it’s new, it’s new. If we say it’s tested, it works.

However, due to the nature of liquidation and high-velocity inventory, our return policy is strict to protect our pricing model.

2. RETURN ELIGIBILITY

A. What IS Eligible for Return:

We will happily accept returns or provide a full refund in the following specific scenarios:

Material Difference: The item received is significantly different from the description (e.g., You bought a “Coffee Maker” and received a “Toaster”).
Grading Error: An item labeled “Grade A / New” arrives used or broken.
Shipping Damage: The item was crushed or destroyed by the carrier (UPS/USPS) during transit.
Missing Items: Your package arrived, but the manifest shows items that are physically missing.

B. What is NOT Eligible for Return:

We do not accept returns for the following:

Buyer’s Remorse: “I changed my mind,” “I don’t like the color,” or “My spouse got mad I bought this.”
Fit/Size Issues (Apparel): Unless the size sent was different from the size listed/shown on the Live Stream.
“Mystery” Products: All “Mystery Boxes,” “Blind Bags,” or “Unmanifested Pallets” are FINAL SALE. You are purchasing the chance of value, not a guarantee of specific items.
Grade C / Salvage Items: Any item explicitly sold as “For Parts,” “As-Is,” or “Salvage” is final sale.

3. HOW TO REQUEST A REFUND

Step 1: Documentation

Do not throw away the box or the packing slip!

Take a photo of the damaged item.
Take a photo of the shipping box (showing the label).
Locate your Order ID (found on the “Manifest of Truth” packing slip).

Step 2: Contact Us

Email us at support@boxvoyage.com within 48 hours of delivery.

Subject Line: Return Request – Order #[12345]
Body: Briefly explain the issue and attach your photos.

Step 3: Resolution

Our team reviews requests daily.

If approved: We will issue a pre-paid return label (if we want the item back) or an immediate refund (if we don’t).
Timeline: Refunds are processed to your original payment method within 3-5 business days after approval.

4. CANCELLATION POLICY

Live Stream Auctions (Whatnot/TikTok):

Immediate: Bids on live auctions are binding contracts. We do not accept cancellations once the “Hammer Falls” or the auction ends.
Accidental Bids: If you genuinely made a mistake (e.g., “pocket bid”), you must alert the host during the live stream. Post-stream cancellations may result in a ban from future shows.

Web Orders:

Orders placed on our website can be cancelled within 1 hour of purchase. After 1 hour, the order enters our “Rapid Fulfillment” queue and cannot be stopped.

5. DAMAGED IN TRANSIT

We insure our packages. If UPS/USPS destroys your box:

Send us photos of the crushed box immediately.
Keep the packaging. The carrier may require an inspection.
We will file the claim on your behalf and refund you immediately—you don’t have to wait for the carrier to pay us.

Questions?

Contact our Support Crew: support@boxvoyage.com